Visit our MARTA Mobility page to see the qualifications for this service. Mobility Fares pageto learn more about paying for MARTA Mobility. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Riders' Advisory Council; MARTA HOPE Program; . MARTA Mobility. Conditional eligibility (some trips). Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. MARTA Transit; MARTA Mobility. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. MARTA Customer Experience. Bus times vary by individual route, so be sure to check the schedule for your specific route. Indicate the use of a service animal, if applicable. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Reduced Fare Office OR (Forsyth Street Side) VI Complaint Resolution Procedure and Form. MARTA Police (Emergency) 404-848-4911. Service cannot be provided earlier, later or on days when regular MARTA service is not available. MARTA is a stable in Atlanta and people stay with them till retirement. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Untapped Breeze cards will lose value if not activated within this time period. Requests to suspend subscription service until further notice will not be accepted. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Customer Experience. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Additional companions will be allowed on a space available basis. Small strollers or carts must be securely held and not block aisles or passageways. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA Mobility. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. MARTA Police (Non-Emergency) 404-848-4900. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Parking Availability; Parking Fees; Key Parking Status; More. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. A $5.00 replacement fee will be charged for all subsequent replacement cards. It's part of making MARTA a transit system everyone can use. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. . To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. When a return trip is needed, indicate the desired pick-up or drop-off time. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. To request an alternative format, please call MARTA during normal business hours at. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The fax number for Mobility Eligibility is 404-848-6900. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. This category is not required once a transit system is 100% accessible. Customers must be ready to depart at their assigned Ready Time. 4. Atlanta, GA 30324-3330, Via Fax: Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Student Program (K-12) Group Discount. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. University Program. breezecard.com. Mobility Fares. Click this link[ All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. This includes following or stalking passengers or employees. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Door to Door Assistance is available upon requests (see pages 5 - 6). Customers with inoperative wheelchairs cannot be transported. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. 2424 Piedmont Road, NE Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Should an application be denied, the applicant has the right to appeal. Travel Companions are subject to the regular MARTA Mobility fare. The application allows for the following online: Employees can view and update personal information, submit . The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Customers may also cancel via the MARTA website @ Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. MARTA attained the Silver level of recognition for its sustainability efforts. 404-848-5000 . Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays If you were issued a permanent card, your eligibility expires three years from the date of issue. A MARTA Mobility Service Agent will explain the service and/or mail an application. All future replacements are $5. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). (Forsyth Street side of the station) Failure to cooperate with safety related policies may result in injury or loss of service. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. MARTA Mobility MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. You willstill have the optionof goingintovoicemail. 4. 404-848-5826. MARTA has the right not to issue a replacement card. Learn more. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The assigned Mobility bus is scheduled to arrive during this time. Atlanta, GA 30324. Customer Service. Indicate the type of mobility aid used, and if the lift is required. Click hereto access the Mobility Reservation System. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. All fare types must be loaded on a MARTA Mobility Breeze Customers must have correct fare immediately upon boarding in order to ride. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY
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